Please choose carefully as we do not refund or exchange if you change your mind.
We accept refunds or exchanges in accordance with the Australian Consumer Law.
This enables you to return a product that is:
- Damaged; or
- Significantly different to those shown or described to you.
Proof of purchase will be required for any refund or exchange of goods.
Please note we have the right to assess the age and condition of returned goods prior to offering a repair, exchange or refund. Once assessed the refund will be issued as per your original payment method.
HOW TO RETURN ONLINE PURCHASES TO HEADUP LABS
By Post – Australian Orders
To return or exchange an item please arrange for the item to be sent to the address below.
HEADUP ONLINE RETURNS
PO Box 913, South Melbourne, VIC, 3205
Please ensure your return parcel is securely packaged and both sender’s address and HEADUP LABS online return address are clearly displayed on the outside of the parcel. We recommend sending your return back by registered post as the responsibility of the item remains with the customer until we have received it.
HeadUp Labs will arrange return postage on your behalf or refund postage costs upon presentation of receipt/s. This is subject to inspection by HeadUp Labs prior to sending goods back to us.
Please allow 10 business days from the day your parcel is delivered to our returns address for your return to be processed. You will receive an email once your return has been finalised. Refunds will be processed using the original tender type.
Should you need further assistance regarding this process, please contact SHOP@HEADUPLABS.COM